FAQ
Last updated
Last updated
1️⃣ What is Kingdom Story: HEROES WAR?
Kingdom Story: HEROES WAR is a Free to Play strategic NFT collectible Role Playing Game (RPG) created by adding blockchain technology to Kingdom Story, a globally successful game that has recorded over 5 million downloads since 2017.
It is an advanced collectible Role Playing Game that enables players to strategically develop their heroes by trading NFTs, directly shaping the game's value and pioneering a new direction for blockchain games.
2️⃣ Where can I find out more information about the project?
You can find out more information by checking out our White Paper.
3️⃣ Where can I find the roadmap of the project?
You can check out our roadmap in
4️⃣ What language does the game support?
We currently support a total of 9 languages in the game. To change your language settings, check the top right corner of the game screen and click '三 More menu > Settings > Language'.
● English ● 日本語 ● 한국어 ● 中文(简体) ● 中文(繁體) ● ภาษาไทย ● Tiếng Việt ● Bahasa Indonesia ● Português
1️⃣ How can I play Kingdom Story: HEROES WAR?
Kingdom Story: HEROES WAR supports Web GL & Mobile app service. Please access the game using the link below on a PC or device.
● Web GL Version :
● Mobile Version Download(Android) : ;pli=1
Additionally, the Web GL Version of Kingdom Story: HEROES WAR can be played on any type of browser, although we recommend using Chrome for optimal performance and smooth gameplay.
2️⃣ How can I launch Kingdom Story: HEROES WAR?
Accessing the Game: - Access the game through the following link provided below.
● Web GL Version :
● Mobile Version Download(Android) : ;pli=1
- There will be a resource update during the initial connection. Update duration may vary depending on network conditions.
Account Creation / Logging In: - Log in with your desired account on the login pop-up that appears after installation.
- If the pop-up window does not appear on the Web GL version, please try the following steps:
① Unblock pop-ups in your browser and press F5 to refresh the page.
② Press Ctrl + Shift + R to restart the game.
③ Press F12 and then "Right-click" a refresh button on the upper left corner of the page. Select 'Clear cache and do a hard refresh'.
Checking Game Resources: - Please wait a moment while the game resources get checked after logging in.
Gameplay: - Press the 'Enter' button on the title screen to access the game.
3️⃣ What are Gold Ingots?
Gold Ingots are in-game assets used to access various Recruits, allowing players to acquire Heroes, Sigils, and Relics.
Users can also utilize Gold Ingots for purposes such as speeding up construction times and expanding various Inventory slots.
You can earn them by collecting heroes in the Collection, completing in-game Missions, and as rewards for various Events.
4️⃣ What are Sapphires?
Sapphires are in-game assets used to exchange for $bKID or purchase special products from the shop during the Open Beta period. You can earn them by participating in battle contents and events, as well as by exchanging them for $bKID.
● Battle Content - Ladder Match - World Championship * For detailed information about rankings and rewards for Battle Content, you can click the (?) icon at the top of the corresponding content screen in-game. To achieve a higher rank, you need to level up your hero.
● Exchange - You can exchange $bKID for Sapphires at the Exchange in the game by connecting your wallet address.
5️⃣ How can I use the coupons?
Check the top right corner of the game screen and click '三 More menu > Settings > Coupon Registration'. Please insert your coupon code into the input field. After entering the coupon code and clicking confirm, the coupon rewards will be sent to your in-game mailbox.
6️⃣ Unable to access or start the game(WebGL)
Please refresh the page with Shift + F5 or close your browser and restart. If the issue continues please press Ctrl+Shift+R to restart the game.
7️⃣ The game frequently crashes(WebGL)
Please refresh the page with Shift + F5 or close your browser and restart. If the issue continues please press Ctrl+Shift+R to restart the game.
1️⃣ How can I create an account?
You can create an account by connecting your Google or Facebook account to the game. You can also log in as a guest.
● Initial account creation: Choose a Google or Facebook account once the Link Account popup shows.
● Log in as a guest: To connect your account after logging in as a guest, check the top right corner of the game screen and click '三 More menu > Settings > Account'.
2️⃣ Where can I find my user ID?
To find your User ID, please check the top right corner of the game screen and click '三 More menu > Settings > Account'.
3️⃣ How to connect an account?
You can connect your account through Google and Facebook.
1) Initial account creation: You can choose a Google or Facebook account in the Link Account popup. 2) Log in as a guest: You can connect your account by going to the top-right three-dot menu in the game > Setting > Account tab. 3) You can add additional accounts and switch to different accounts as well. You can configure this within the game by going to the top-right three-dot menu > Setting > Account tab.
4️⃣ What is the difference between a guest account and connected account?
By logging in with a guest account, you won't be able to link your Wallet to the account you are using once you reinstall or access the game in a new environment. Additionally, you won't be able to recover your account if it is lost. We strongly recommend linking your Google or Facebook account to the game to protect your valuable account.
5️⃣ How can I delete my account?
To delete your account, please log in first. Then check the top right corner of the game screen and click on '三 More menu > Settings > Account tab > Delete Account'.
Please note that all game information will be deleted, and you will not be able to recover your account after deletion.
1️⃣ What is Mastery?
When Hero is minted and made into an NFT, it unlocks Mastery Perks.
After unlocking Mastery Perks, you can open a slot with your Hero dedicated Mastery Points to increase its stats.
These stats are unique to the NFT Hero, so all Hero with the same name will have different stats.
2️⃣ How to open Mastery slots?
You can acquire Mastery Points through specific in-game content and use them to unlock slots in the Hero Info > Mastery tab. The consumption points vary depending on the Mastery slot, and you can check the abilities by clicking on the respective slot.
3️⃣ Sources of Mastery Points
● For winning the World Championship : 10 points ● For losing the World Championship : 2 points ● For winning the Ladder Match: 5 points ● For losing the Ladder Match: 1 point ● For winning the Total War: 5 points ● For losing the Total War: 1 point ● For winning the Guild War: 5 points ● For losing the Guild War: 1 point
4️⃣ Where can I find the Mastery Points?
Mastery Points that can be earned for using certain content can only be earned by heroes who appear in that content,
You can see the accumulated points at the top of the target Hero Info > Mastery tab
1️⃣ What is an Exchange?
You can construct an Exchange by clicking on the 'Build' button on the bottom left corner of the game screen. Once you construct an Exchange, you will be able to withdraw Sapphires to bKIDs or deposit bKIDs to Sapphires by connecting your wallet address.
● Sapphires → bKID
Withdrawal of Sapphires to bKID is only available when achieving the below conditions.
Be reached Exchange level 2
Be reached Monarch level 60
Be reached Castle level 5
You can withdraw bKID once every 2 days (based on 21:00 UTC+0), with service fees. ※ Available levels may change depending on balance.
● bKID → Sapphires
Deposit of bKID to Sapphires will be available without any limitations once you construct an Exchange. Since KS:HW supports multi-chains, a gas fee may be charged depending on the network you are using.
2️⃣ How can I build an Exchange in the game?
You can construct an Exchange by clicking on the 'Build' button on the bottom left corner of the game screen. Once you construct an Exchange, you will be able to withdraw Sapphires to bKIDs or deposit bKIDs to Sapphires by connecting your wallet address.
If there isn't enough space for construction, you can remove elements such as 'Plain' or 'Forests' to make construction possible.
3️⃣ How can I upgrade the Exchange?
In order to upgrade your Exchange to Lv.2, your Castle must reach Lv.5 first.
To upgrade the Exchange, click on the Exchange building and select the 'Upgrade' icon at the bottom center of the game screen. A popup containing the upgrade details will appear, displaying the conditions required for the upgrade.
If you meet the conditions, click 'Upgrade' to upgrade your Exchange.
4️⃣ What is a gas fee?
Gas fee is a term that refers to the fee paid for all blockchain transactions, such as depositing cryptocurrency into a wallet, trading, minting, and more. Since KS:HW supports multi-chains, a gas fee may be charged depending on the network you are using.
● Support Network: Saakuru Network(gas fee free) / Binance Smart Chain
5️⃣ If an error occurs in the transaction
If an error occurs during the transaction, it is typically a temporary issue while waiting for a response from the blockchain. Please refresh the page and try again. The problem will be resolved once the transaction stabilizes.
※ All blockchain functions are not available in the mobile app. If you want to use the blockchain function, please use the mobile browser or PC.
6️⃣ How to exchange Diamond to KID
Diamond to KID exchanges are available once every 2 days. [as of 21:00 UTC+0].
Exchange is possible from a minimum of 10, and the maximum daily exchange quantity increases according to the Exchange level
● Building an Exchange: no exchanges
● Exchange level 2: 50 exchanges available
● Exchange level 3: 100 exchanges available
● Exchange level 4: 150 exchanges available
● Exchange level 5: 200 exchanges available ※ If you purchase a Kingdom Pass, you can withdraw more depending on the Kingdom Pass Level.
When exchanging, 5% service fee of the exchange amount (or a minimum of 5 Diamonds) will be charged. You can find more details by clicking the [i] button in the Exchange > withdrawal > popup window.
7️⃣ How to exchange KID to Diamond
Exchanging KID to Diamond is unlimited when constructing the Exchange, with no additional fees. More details can be found by clicking the [i] button in the exchange > deposit > popup window.
Metamask
1️⃣ What is a Wallet?
A 'Wallet' is utilized for 'purchasing' or 'storing' NFTs and cryptocurrencies. It serves as a repository for unique and rare digital assets like NFTs and cryptocurrencies (tokens, coins), leveraging the Blockchain technology.
2️⃣ How can I create a MetaMask wallet?
To create a MetaMask wallet, please check the link below to access the information provided by MetaMask support.
● English:
● 日本語:
● 한국어:
● ไทย:
● Tiếng Việt:
● 简体中文:
● Português do Brasil:
● Bahasa Melayu: MetaMask >
3️⃣ How can I connect my MetaMask wallet to my game account?
There are 3 ways to connect your MetaMask wallet to your game account.
● Check the top right corner of the game screen and click '三 More menu > Account tab > Connect Wallet'.
● Tap your Exchange building in game and click 'Exchange > Select Connect Wallet'.
● When attempting to Mint /Seal /Unseal /Extract > Select Connect Wallet
4️⃣ How to reconnect a newly created MetaMask wallet or recover an existing wallet
To link a new or recovered wallet, you'll need your private key.
Follow the instructions in the link below to safely save your verifiable private key and link your wallet.
5️⃣ How to find a lost MetaMask wallet
You can recover the wallet through a secret recovery phrase, and you can find more details on the MetaMask page below.
6️⃣ How to manually add KID or bKID tokens to MetaMask
You can add a token manually by entering the token contract address.
1) Open MetaMask 2) Click the Tokens tab 3) Click + Import token 4) Enter the token contract address (provided contract)
- bKID : 0xacc74880292220142ae3c97f48f663e78b21679a
5) Click the Import button
6) Verify the token and click Add
7️⃣ How to connect a wallet using WalletConnect
You can connect various wallets you already own to WalletConnect via QR code scanning or a link.
8️⃣ What is WalletConnect?
WalletConnect is a protocol for connecting wallets to decentralized applications (dApps).
Using WalletConnect eliminates the need to develop individual integrations between wallets and dApps, allowing for wallet connections and signatures through a single protocol.
● For detailed information about WalletConnect, please refer to the link below.
Homepage:
●The list of supported wallets can be checked at the link below.
9️⃣ Wallet is connected, but a message to change the network keeps appearing.
Kingdom Story: HEROES WAR uses the Saakuru network & Binance Smart Chain.
Please switch the network in your wallet to Saakuru or BSC mainnet to use it.
🔟 Connected the wallet already, but the notification keeps coming up to connect to wallet.
This message may appear if there is a record of being connected to a different wallet within the game.
Logging into the game with all the MetaMask wallet accounts that were previously connected, then configure the settings. > ︙> Click on the connected site, disconnect, and then retry.
⏸ How can I confirm the connected wallet address?
You can check the connected wallet address in the in-game settings or exchange section, and clicking on the wallet address will allow you to copy it.
🧨 How to change or unlink the wallet connected to the game.
In-game, the top right 三 More menu > Settings > Account tab > Disconnect Wallet Please be aware that when you disconnect a wallet, you won't be able to reconnect to the game with the same wallet address for 7 days. * However, a new wallet can be connected
🎈 After disconnecting the wallet, reconnection is not possible
A wallet with a history of disconnection can be reconnected after 7 days. Please attempt reconnection after 7 days
If you are unable to reconnect even after 7 days have passed since disconnection, please contact the in-game Customer
Support. You can find the Customer Support In-game, the top right 三 More menu > Settings > Account tab. * However, a new wallet can be connected.
Openfort
1️⃣ Connecting Openfort in the game
We'll walk you through Openfort, an easy way to connect your wallet to your game account.
● Account linking
- When you first enter the game, you can sign in with Google or Facebook to link your accounts. - If you're logged in as a guest, you can sign in with Google or Facebook in your game settings to link your account.
- In-game, go to the top-right menu (三) > Settings > Account > Google or Facebook.
● Connect Openfort wallet
※ When connecting a wallet with a Google or Facebook linked account, a wallet is created with each social account.
※ You can connect to your Openfort wallet from the Game Settings, Exchange, hero Mastery tab.
- Game Settings > Connect Wallet > Openfort - Exchanges built on base > Connect Wallet > Openfort - Hero > Mastery > Connect wallet > Openfort
● Check and copy Openfort connections
- You'll see an Openfort icon, the newly added wallet address, and the ability to copy the address when tapped. - In-game, top-right menu (三) > Settings > Wallet - Exchanges installed in your base expose your wallet address.
● Change and disconnect linked wallets
- In-game top right menu (三) > Settings > Disconnect Wallet
※ All NFTs must be sealed to disconnect the wallet.
※ When disconnecting a wallet, the wallet will not be able to connect to the game for 7 days.
※ After disconnecting the wallet, you can connect to a new wallet.
2️⃣ Utilizing Openfort in games
You can use Openfort in-game to mint hero, deposit and withdraw Sapphire, Extract NFTs, and receive gift boxes.
● Hero Minting - Hero can be minted to unlock Mastery Perks and turn them into NFTs. ● Sapphire deposits and withdrawals - You can exchange Sapphire for bKID tokens or bKID for Sapphire. - Withdrawal: Exchange built in your base > Exchange Sapphire for bKIDs You can withdraw Sapphire once every 2 days. - Deposit: Exchange built in your base > Exchange bKID for Sapphire
● NFT Extract - You can Extract NFTs to get Ascension Stone, Hero's Soul, and the Zixu Shangren's Medal - Foundations Built on a base > Extract ● Receive a gift box - You can earn various goods for your game. - In-game, top-right menu (三) > Packages > Limited Offers
3️⃣ Connecting Openfort from the Marketplace
You can link the Openfort account you linked in the game to use it in the Marketplace.
● Connect your Openfort wallet - Marketplace > Connect Wallet > Openfort - You can sign in with Google or Facebook.
● Check wallet information in the marketplace
- You can view various information about your wallet, such as the tokens you have in it and your transaction history. - Marketplace > Wallet address > Balance
4️⃣ Leveraging Openfort in the marketplace
You can trade NFTs on the marketplace or synthesize hero with Openfort.
● NFT trading - You can trade sealed NFTs in-game. ● Fusion - By fusing hero NFTs, you can get a mystery box with different heroes. - Marketplace > My Collection > Fusion
● Open box
- When you open a Mystery Box, you'll find a variety of Heroes. - Marketplace > My Collection > Mystery Box
1️⃣ What is $bKID?
$bKID stands for Beta Kingdom Token, which is a token for beta service of Kingdom Story: HEROES WAR.
$bKID will be replaced with $KID once the beta service is over.
2️⃣ What is $KID?
$KID is the governance token of Kingdom Story: HEROES WAR.
$KID is a multi-hybrid type token that has both governance and utility functions. It will be replaced with $bKID once the beta service is over.
● Total Supply: 1,000,000,000 ● Network: Oasys Chain & Binance Smart Chain (ERC-20)
3️⃣ Where can I find out more information about the token?
1️⃣ What is an NFT?
An NFT, or non-fungible token, represents a unique cryptographic token existing on a blockchain that cannot be replicated.
2️⃣ Kingdom Story: HEROES WAR's NFT system and Hero minting conditions
● Heroes with a rarity of 'Epic' or higher can be minted into NFTs for ownership and trading. Minting is available for Monarchs at level 30 and above.
● Kingdom Story: HEROES WAR features five hero rarities: [Common < Uncommon < Rare < Epic < Legendary]. When heroes are minted, a Mastery slot becomes available to maximize the Hero's Perk.
3️⃣ How can I mint heroes?
1) In-game, click the "Hero" button. 2) Select an 'Epic' or higher rarity hero. 3) Click the [Mint NFT] button on the Mastery tab of the Hero Info to initiate the minting process.
Once minting is complete, a Mastery slot will be opened. and you will receive a notification mail when the transaction is processed on the blockchain.
4️⃣ How can I use NFT heroes as a material for the growth of other heroes?
While you can extract NFT heroes (NFT Burning), they cannot be used as material for Fusion or other forms of growth.
NFT Hero Extract provides the opportunity to "Double the reward" compared to Standard Hero Extract, granting the "Zixu Shangren Medal."
Please note that a gas fee will be charged for NFT Hero Extract depending on the network you are using.
5️⃣ What is an Origin hero?
An Origin Hero is a limited edition Hero distinguished from Standard Heroes by its unique name, appearance, abilities, and skills.
Origin Heroes are identified by the Origin mark located in the upper left corner of the Hero Info.
Origin Heroes can be obtained directly through the Emperor's Reqruit or purchased through trades in the Marketplace.
*To view detailed acquisition information for each Hero, click on '三 More menu > Collection > Hero tab > Select Hero > Find button."
6️⃣ Transaction process is taking longer than usual when minting Heroes.
This is a temporary issue that can occur while the blockchain is awaiting a response. Please refresh and try again.
The issue will be resolved once the transaction is reliably available.
If a transaction message is marked as 'failed,' please contact our Customer Support with a screenshot.
7️⃣ Why is the Minting button disabled?
In order to receive a normal response from the blockchain and to ensure stable processing, we are limiting the number of transactions to one. The button where all transactions occur will be changed to the "Disabled" state (button will be darkened).
This includes Exchange, Hero Minting, Hero Sealing, Hero Unsealing, and NFT Hero Extract.
The button will be activated again as normal upon completion of the transaction processing.
8️⃣ What does Sealing an NFT mean?
Sealing an NFT allows you to 'trade' it on the Marketplace.
You can seal NFTs by clicking the [Sealing] button in the Hero Info > Mastery tab.
For sealing, Sealing Stone is charged, and sealed Heroes cannot be grown or used in battles in the game. *Cannot be used in all contents such as using materials, Growing, Fusion, Extract, and setting missions.
● Sealing Cost
Standard Heroes
Epic : 10 Sealing Stone Legendary : 15 Sealing Stone
Origin Heroes
Epic : 20 Sealing Stone Legendary : 30 Sealing Stone
※ The number of Sealing Stones required may change in the future.
Once the blockchain completes the seal, a message will be sent to the transaction mailbox. The sealed NFT will be darkened, and a seal mark will be displayed in place of the NFT mark.
Sealed NFTs are listed on the Marketplace with an active image and can be sold immediately after setting the price.
9️⃣ What does Unsealing an NFT mean?
Sealed NFT need to be unsealed in order to be used in games.
NFTs purchased from the Marketplace are initially sealed upon accessing the game and can only be used after unsealing.
You can unseal them by clicking the [Unseal] button in the Hero info > Mastery tab.
After the unsealing process is completed on the blockchain, a message will be sent to your transaction mailbox.
The unsealed NFT will then be activated, and the NFT mark will replace the seal.
Subsequently, the unsealed NFT will be displayed in the Marketplace with a darkened image. Please note that unsealed NFTs cannot be traded in the Marketplace.
1️⃣ What is a Marketplace?
The place where all transactions take place, including selling and buying NFT, is collectively referred to as the Marketplace.
Once you connect your wallet, you'll be able to see all the NFT and tokens you own, and you can trade NFTs.
Transactions within the Marketplace use OAS or BNB in addition to its own token, and the network for transactions uses the Saakuru Chain & Binance Smart Chain
2️⃣ The Marketplace's process for connecting a wallet is as follows
1) Click Connect Wallet on the top right of the Marketplace > Select MetaMask 2) Click Accept and sign > Agree to the Terms and Privacy Policy 3) Run MetaMask > Confirm that the wallet address you want to connect is correct and click Sign
The network must be set to Saakuru Chain & Binance Smart Chain, and if Saakuru Chain & Binance Smart Chain is not listed, you can add it to the list by searching for Add a network > Saakuru Chain & Binance Smart Chain at the bottom.
3️⃣ What NFT can be traded in the Marketplace?
◇ Hero NFT
Hero NFT are in-game playable NFT that can be traded on the Marketplace.
Hero obtained through gameplay and Recruits can be directly minted.
◇ Mystery Box NFT
This box contains a randomized 4★ Hero NFT. There are three rarity levels: Gold/ Silver/ Bronze.
Each box has a different hero and drop rate depending on its rarity.
● Gold Mystery Box: Legendary 1% / Epic 99% ● Silver Mystery Box: Legendary 0.02% / Epic 9.98% / Rare 90% ● Bronze Mystery Box: Epic 8.33% / Rare 16.67% / Uncommon 75%
4️⃣ What token is used in the Marketplace?
Kingdom Story: Heroes War's governance token, KID, is used.
◇ KID
Kingdom Story: Heroes War's governance token, which will be used as the main commodity for trading on the Marketplace when it goes live. (Instead of KID, bKID(beta token) will be used for trading during the Beta service period)
◇ OAS
Used for transactions on the Marketplace only during the Beta service period and can be purchased on other exchanges.
5️⃣ How to check NFT that I have
Owned NFT can be checked in the Marketplace > Connect Wallet > My Collection > Heroes, Mystery Box tab.
● Color NFT = sealed in-game (not available in-game), but available for trade on the Marketplace.
● Gray NFT = unsealed in-game (available in-game), untradable on the Marketplace.
6️⃣ How to buy NFT on the Marketplace
When purchasing NFT, you can purchase with bKID and OAS, BNB during the Beta service period. Please check the price of the NFT and proceed to purchase with the desired token.
▶ How to buy (When the NFTs you want to buy have been listed) 1) Click the Trade tab at the top of the Marketplace. 2) Search the NFT you want to buy. 3) Click the NFT and Press [Buy] button. 4) Click [Purchase Hero] button. 5) Confirm the purchase by clicking the confirmation button in your wallet. 6) If the NFT is successfully purchased, the following pop-up window will be displayed.
▶ How to make offer (When the NFTs you want to buy have not been listed) 1) Click the Trade tab at the top of the Marketplace. 2) Search the NFT you want to buy. 3) Click the [Make offer] button. 4) Set the desired price, period, and Min.Condition of NFT, and make an offer.
▶ Checking purchased NFT 1) Click Connect Wallet in the upper right corner of the Marketplace > Connect Wallet 2) Check in My Collection
▶ Check in the NFT game you purchased NFT purchased on the Marketplace can be viewed in a "sealed" state in each Inventory locker according to the NFT type when accessing the game account with the same wallet, and can be used in-game after "unsealing".
※ If you were logged out of the game at the time of the transaction, you can press F5 to check your NFT upon reconnecting.
● Heroes: hero button in the top right corner > "Sealed" Heroes. ● Mystery Boxes are only available in the Marketplace (you can see them when you open them and get hero.)
7️⃣ How to sell NFT on the Marketplace
▶ Listing Heroes/Sigil/Mystery Box NFT
※ You can sell heroes that have been "sealed" in the game on the Marketplace. Please seal your NFT to click [Sealing] on the Hero > Mastery tab in the game if you want to sell your heroes. 1) Click the [My Collection] tab at the top of the Marketplace. 2) Select the NFT you want to sell from the Heroes/Mystery Box/Sigil tab. 4) Click the [Listing] button to set the NFT's price and period. 5) Click [Listing complete] button. 6) Confirm by clicking the Sign button in your wallet.
※ During the Beta service period, you can only sell using bKID, OAS and BNB.
▶ How to sell immediately
1) Click [Trade] and select the NFT you want to sell 2) After checking the offer and click the [Sell] button to sell NFTs immediately.
8️⃣ Do you need to pay a fee when listing NFT on the Marketplace?
There are 2.5% fees for listing NFT. ※ Trading fees may change in the future.
However, a gas fee will be not charged because Kingdom Story: HEROES WAR is running on Saakuru Mainnet.
9️⃣ How long can I sell NFT for?
You can set the listing period in the NFT registration pop-up window, which can be 1 day, 7 days, 14 days, or up to 1 month.
Once the listing period expires, the NFT will disappear from the list.
If you want to sell it again, you can cancel the previous listing in My Collection and register it for selling again.
🔟 How to cancel an NFT have listed
◇ Canceling NFT listing
You can cancel the listing of NFT on the Marketplace.
1) Click the My Collection tab at the top of the Marketplace. 2) Select the NFT you want to cancel. 3) Check the NFT information and click Cancel listing. 4) Click the Confirm button in your wallet. 5) A gas fee will be charged depending on the Network. 6) A cancellation request is sent to the blockchain (Transaction Processing). 7) When appearing "Listing cancelled! Pop-up, listing cancel is completed.
⏸ How to use Mystery Boxes obtained through free-mint
You can find the Mystery Boxes you've earned through Freeminting in the Marketplace > My Collection > Mystery Box tab.
Select the Mystery Box you own from the list and click the Open Box button to claim your Hero.
If the same wallet is connected to the game, you'll see the sealed hero exposed in your Hero Stash when you access the game after opening the box.
Once unsealed, the Hero can be upgraded in game or used in battle, but must be sealed to be traded again in the Marketplace.
✅ The NFT transaction has failed
If an NFT transaction fails with an error message, it may be one of the following cases.
● Wallet locked: Click the browser's extension > Enter your password to unlock and try again. ● NFT that have already been traded: Refresh via Marketplace refresh and try again
If you encounter any other error, please refresh the browser tab or follow the steps below.
● Disconnect the site connected to your wallet ● lose all browser extensions except for your wallet ● Clear your cache ● Try again using a different browser, device, or network ● Update your browser or app (Chrome, Firefox, etc.) to the latest version
If you've done any of the above and are still experiencing an error, please contact us through the Customer Center.
You can contact the customer center through Support > Customer Support at the bottom of the Marketplace.
✅ Sold NFT on the Marketplace but no token received
It may be difficult to check while waiting for a response from the blockchain, and you can check the processing status by looking up the hash value on Saakuru Explorer or BSC scan. Please refresh and check again after the blockchain processing is complete.
✅ The message 'Transaction time has exceeded' is displayed
It may be difficult to check while waiting for a response from the blockchain, and you can check the processing status by looking up the hash value on Saakuru Explorer or BSC scan. Please refresh and check again after the blockchain processing is complete.
1️⃣ Where can I find out about the game updates?
You can find out more information about the updates and events in our official community.
2️⃣ How to change sound and graphics settings in the game
You can configure it in-game, the top right 三 More menu > Settings > Environment.
3️⃣ Where can I check the information regarding the Terms of Use and Privacy Policy?
To check the information about the Terms of Use and Privacy Policy, please check the top right corner of the game screen and click '三 More menu > Setting > Terms of Use, Privacy Policy'.
4️⃣ How can I submit a Customer Support inquiry?
To submit a Customer Support inquiry, you have the following options: * We recommend submitting in-game inquiries for quick and accurate information.
● In-game submissions Access the Customer Support page from the top right corner in game, click on '三 More menu > Settings > Customer Support'.
● Marketplace submissions Access the Customer Support page via Support > Customer Support at the bottom of the Marketplace.
If the issue persists, please contact our Customer Support using the link provided below.
You can find out more information by checking out
● Discord: ● Twitter: ● Medium:
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